Most of us rely on a mechanic to tell us what is wrong with our vehicle, but how do you know you are getting a good repair job at a fair price? There are a few things you should look for when you need automotive services.
When you take your vehicle in for repairs, you should see certifications hanging on the wall. You want to take your vehicle to a garage that participates in certification courses on a regular basis and keeps up on new car features.
In particular, make sure your mechanic is up-to-date with his or her Automotive Service Excellence (ASE) Certification. The National Institute for Automotive Service Excellence is the gold standard among car manufacturers and mechanics. To receive the certification, mechanics must have a high score in one specialty area (engine repair, brakes, suspension, etc.) and two years of professional experience. A service center with an ASE blue seal signifies that 75 percent of employees working at that establishment are ASE certified. If your auto shop is missing an ASE sticker, do not get your car serviced there.
Quality Auto Parts and Services
Another sign of good automotive service is the use of quality parts. It can be tempting to save a few dollars on off-brand parts when your repair expenses start adding up, but a quality repair shop will tell you that you aren’t really saving anything. Quality parts will last longer, which means you won’t have to replace them as often. Safety could also be an issue with used or inferior car parts. You don’t want to put yourself or your passengers in jeopardy over a couple dollars of savings.
When you find good automotive services, you will save money. All shops should provide these routine auto maintenance services:
– Oil change
– Brake repair
– Tire realignment
In addition to providing the usual array of services, good mechanics will give you a fair price. They won’t charge you for the little things like topping off your fluids or checking the pressure in your tires, and they are more interested in keeping your car running right than charging for air.
Shops that have good automotive services look out for their customers. They know that business is based on developing trusting relationships. They take the time to check for basic safety hazards while your car is in the shop, alert you to important maintenance items that are overdue, and try to educate you about the vehicle you drive.
Great Customer Service
Good shops also put customer convenience first. They realize it is difficult for you to function without your vehicle. They do their best to complete the work and get you on your way quickly. If you have to wait for your car to be serviced, they make the waiting area comfortable with complimentary coffee and snacks, television, and Wi-Fi. Quality shops open early so you can drop your vehicle off before work and stay open late for you to pick it up.
Good automotive services are out there if you know what to look for. Up-to-date training, quality parts, and attention to customer service are a couple of things that set these places apart.